As a leader, your objective isn’t effective communication. Your objective is mutual understanding. Effective communication is the best tool for accomplishing that.
Effective communication is not determined by the clarity or eloquence of the message you send out. It is much more difficult than that. You have to be sure that your message is being heard and understood, because effective communication is determined by the response you receive.
Effective communication is therefore one of the most important leadership skills, and I offer three different programs that address 3 separate areas of effective communications:
Emotional intelligence (EQ) is more than just a handy set of “people skills.” It’s the capacity to recognize and effectively manage emotions within yourself and others. It increases your ability to… [read more]
Everything we do in life and at work communicates a message to others. And in a leadership role, it is important to make sure you are communicating the right message, in the right way, at the right time… [read more]
Effective Leaders combine strength with sensitivity through assertive communication. Assertive communications is not telling people what they want to hear. It is telling them what they need to hear—in such a way that… [read more]